Cancellation Policy

Book with confidence

We understand plans change. Our cancellation policy is simple and transparent.

✅

Full refund

Cancel 14 or more days before check-in for a full refund

🔒

No refund

Cancellations less than 14 days before check-in are non-refundable

Refund timeline

✓
Full refund

14+ days before check-in

Cancel at least 14 days before your check-in date for a 100% refund. Refund processed within 5–10 business days to your original payment method.

✗
No refund

Less than 14 days before check-in

Cancellations made less than 14 days before check-in are non-refundable. This includes no-shows and early departures.

Common questions

How do I cancel my booking? ▾
Email us at info@stayops.com.au with your booking reference and we'll process the cancellation promptly. You can also use the cancel link in your booking confirmation email.
How long does a refund take? ▾
Refunds are processed within 2 business days of your cancellation request. Depending on your bank, funds typically appear within 5–10 business days.
What if I need to change my dates instead of cancelling? ▾
Date changes are treated as a cancellation of the original booking and a new booking. If your original booking qualifies for a full refund, we'll apply the full amount to your new booking. Get in touch and we'll do our best to accommodate you.
Is travel insurance recommended? ▾
Yes — we always recommend travel insurance for unexpected situations like illness, flight cancellations, or family emergencies. Our cancellation policy is fixed, but travel insurance can cover circumstances outside our policy window.
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Questions? Contact us